Samsung Galaxy S9 call issues
Problem description
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Correct phone number
Are you sure that the person trying to reach you have the right phone number? Double check with them, in case they are trying to call you but cannot reach you. This simple check might save some troubles.
Service connection
First of all, it is important to make sure that the phone has a working service connection, as otherwise it is not possible to receive any call on your Samsung Galaxy S9.
Block list
If you are able to place a phone call, but cannot receive a call, it might be that the number trying to reach has been blocked.
In the phone application, the one used to make phone calls, use the icon on the top right to open a hidden menu, where you can open the phone app settings;
Here, go to call blocking, and then open the block list. Here, double check that no number appear with which you are trying to have phone conversations. If you see any number that you would like to reach, delete them from this block list.
Do not disturb
In the phone settings – not the phone call app, but the Android smartphone settings – open the do not disturb options, and make sure that the phone calls are not disabled while on being under the do not disturb mode, and that the phone isn’t in do not disturb mode actually.
Factory reset
The last resort on your phone after having checked all the previous solutions, is to perform a smartphone reset, by going in settings > backup & reset > factory reset.
This option will delete all data on your phone, therefore make sure first that any information you want to keep has been saved on another media.
Network provider
Check with your network provider that your phone number is accessible. They will most likely ask you first to perform all previous actions before taking any real measure to repair your phone.
